Refund policy

Returns

If you change your mind, you can return a product within 30 days of purchase for a refund, as long as it is unopened, unused and in its original packaging with the seals intact.

For hygiene reasons we cannot take back opened or used products for change of mind. Return postage is yours to cover, and the original delivery charge is not refunded.

Nothing in this policy limits your rights under Australian Consumer Law. If a product arrives faulty, damaged or not as described, you are entitled to a refund, exchange or replacement, and we will cover the postage both ways.

If your skin reacts to something

Stop using it straight away and get in touch. A photo helps, and so does telling us when it started and what else you were using at the time.

We recommend these products to you in person, so a reaction is something we want to know about and put right. Bring the product back, opened or not, and we will work out the best outcome with you. That is usually a refund, an exchange for something gentler, or a credit towards your next treatment.

How to start a return

Email info@soeurbeauty.com with your order number and what you would like to do. Once the product is back with us, refunds go to your original payment method within five to ten business days.